Assurance Promise

We have learned from our past, and we recognize that our utility system faces real challenges. We openly acknowledge that more must be done. The status quo is never the answer. Many of these challenges have existed for generations, yet meaningful long-term solutions have too often gone unaddressed. Just as importantly, those challenges and the plans to resolve them have not always been clearly communicated to the customers we serve. The 2026 Board is committed to changing that. Our focus is not on temporary fixes, but on implementing sustainable, long-term improvements supported by sound governance, disciplined process management, strategic planning, and transparent communication. We understand that meaningful change does not happen overnight. However, every day we are committed to making our utility system stronger, more reliable, and better prepared for the future. We will continue to plan for tomorrow while working the plan today, ensuring that each improvement builds upon the last. Our commitment is to be creative, innovative, resilient, and accountable as we work to improve the quality of service for every customer. When our customers thrive, our community thrives. We are dedicated to doing whatever it takes to ensure our community has safe, reliable, and affordable access to water, sewer, and natural gas services. We will manage our resources responsibly, invest wisely in our infrastructure, and deliver projects with professionalism, fiscal responsibility, and care. That is our commitment. That is our responsibility. And that is our promise to the community we proudly serve.